What We Do
We offer the below services to brick-and-mortar organizations anywhere in the United States, with an emphasis in the Pacific Northwest. IT Outsourcing & Fiber Internet are our specialties.
Click a category below for more information.
Click a category below for more information.
IT Services
- TruCare: Fixed-Cost IT Outsourcing
- Non-Predatory Help for Internal IT Teams
- Security-as-a-Service
- HIPAA & PCI Compliance Advisement and Auditing
- Hardware and Software Procurement
Implementation & Consulting Services
- Infrastructure Design and Implementation
- Technology Strategy, Planning, and Budgeting
- Cloud Service Migrations (Office 365, Google Apps, etc)
Cloud Services
- VoIP Phone Service (Provided and Supported by Allixo)
- Fiber Internet (in Skagit County)
- Cloud Service Procurement and Management (CSP)
- Hosting Services (in Our Datacenter, Azure, or AWS)
"Allixo is professional in all aspects of the word. They show up looking professional and while working with sometimes less then professional customers always conduct themselves professional and respectful of the customer. Since using Allixo our open work orders have gone down considerably. They are very efficient and eager to help in any way they can.”
- Kristen, Central Services Coordinator, Skagit County Government
What Is TruCare?
TruCare is Allixo's primary service offering. Simply put, TruCare is a fixed-cost IT department your employees will love and your budget will appreciate.
High Quality SupportWe work hard to support your staff and improve their productivity. Our support is easy to access and users are empowered to tell us (and you) how we are doing.
|
Helpful GuidanceWe take the time to learn about your organization so we can offer helpful guidance, from budgeting to problem solving. You can always call and get quick answers to your questions.
|
Meaningful ProtectionOur experienced team uses sophisticated tools to protect your uptime and data.
|
Proven Technology StandardsWorking with your budget, we implement our proven technology standards into your business.
|
Don't want to outsource everything? We offer non-predatory help for internal IT teams.
Who We AreWe are a team of IT experts and business consultants focused on helping you achieve IT Zen. Your Peace of Mind is our satisfaction.
We want to be your essential and trusted partner. |
|
|
Focused on You
Client Retention Rate %
Last 12 Months |
Responsive
Minutes Average Ticket Acknowledgement Time
|
Empowering End-Users
End-User Satisfaction Responses Received Last 3 Months
|
Our Real Time Customer Satisfaction Score
We always prefer to be transparent with our clients and prospective clients! The widget below is powered in real time by our user statisfaction scoring system. Each time we close a ticket the end-user is given the option to rate how we did. This system heavily penlaizes us for nuetral and negative reviews; nuetral reviews receive a score of 0 instead of 50 and negative reviews receive a score of -100 instead of 0! Anything other than a positive response is followed up with a phone call from a manager to the end user, to seek information about what we could have done better for them. We believe accurate feedback from our clients is essential to our continued improvement.
Our Management Team
Each of these amazing individuals provide leadership and direction within Allixo, ensuring we keep our promises to you and your employees. Our management team meets weekly for lunch to plan our mutual success!
Click on their names to learn more about them.
Click on their names to learn more about them.
Jason Nelson (CEO, Member)
|
Jason is co-founder of Allixo and serves as CEO. He is focused on empowering Allixo's managers, developing and executing our strategy, building key partnerships, and the company's overall performance. He also serves some of Allixo's clients as a their technology adviser.
When not at work Jason can be found spending time with his wife and two daughters, mixing audio for his church, cycling, and reading. |
Sam Riley (Director of Support, Member)
|
Sam is co-founder of Allixo. He leads the Managed Services Teams, which are focused on caring for your day to day technical needs and making sure the lights stay on. Sam has a strong technical background, including 12 years of experience, 8 current certifications, and a BS in Information Technology.
When not at work Sam can be found spending time with his wife and son, having fun with friends, reading science fiction, serving at his church, or playing a good FPS video game. |
Dave Ellis (CFO, Member)
|
Dave serves as Allixo's CFO. He is focused on managing Allixo's finances, risks, accounting staff, and planning for the future. Dave also serves as Allixo's principal investor. He has a BS in Management from Cal Poly San Luis Obispo. Dave's spent his entire career in Information Technology.
When not working Dave can be found helping with his church's live sound and lighting needs, musing with audiophile friends on music and hi-fi reproduction systems, and keeping up with financial markets. |
Nate Stewart (Director of Engineering)
|
Nate and his team are focused on the implementation of solutions for your business, from complete infrastructure retooling to migrating services to the cloud. Nate has 20 years of industry experience and genetic disposition towards doing everything right the first time.
When not at work Nate can be found spending time with his wife and two daughters, cooking, or curating his collections. |
Scott Taylor (Director of Growth, Member)
|
Scott and the Growth Team are focused on helping our clients accomplish their business goals, successfully bringing on new clients, and continually developing our services and products to offer more value. Scott has over 20 years of industry experience.
Scott purchased Prime West, an IT Services company, in 2009 and transitioned it into Managed IT Services firm and with a new brand, Corban IT Services, over a period of 8 years. In late 2017 Scott and his team joined Allixo, creating a stronger and more capable company. When not at work Scott enjoys spending time with his family, backpacking, playing table top games, and serving at his church. |
Peter Farnsworth (NOC Manager)
|
As manager of Allixo's Network Operations Center (NOC), Peter manages Allixo's sophisticated suite of tools, empowering our teams to deliver on their promises, whether it's knowing when a backup job has failed, a key cloud server has gone offline, or a security breach has occurred. Peter has 8 years of industry experience and an interest in healthcare IT, security, and automation.
When not at work Peter can be found spending time with his wife, connecting with friends, playing the occasional strategy video game, and sampling the finer foods and wines the Pacific NW has to offer. |
We are a team of IT gurus and business consultants focused on helping you achieve IT Zen. Your Peace of Mind is our satisfaction.
Our Process
We Join Your Team |
Our first conversation is like a job interview. You interview us. We get to know you. Together we will figure out if we are a good fit for each other.
|
We Share The Risk |
The price is simple. We customize a flat monthly rate within a service agreement which covers the vast majority of your needs. When the unexpected happens (and you know it will) we will be there to fix it, and your costs won't change.
|
We Get To Work |
It starts with a basic strategy: First, identify and fix the immediate needs while supporting your day to day operations. Next, build a solid foundation that secures your business now and prepares it for future growth. Finally, repeat the process. Keep fixing pain but stay focused on your business outcome.
|
Client Success
We believe the best marketing we can invest in is excellent service delivery. Since our founding in 2009 Allixo has grown organically, without spending dollars on paid marketing efforts. We have maintained 20-70% year over year growth for 8 years - we are grateful for our amazing clients helping us on our journey! We encourage prospective clients to connect with those who already work with us, and would be happy to put you in touch with as many as you like.
|
Greg Goldfinch, CEO
|
|
Dr. Tianna Tsitsis, Owner
|
|
Eric Landon, SVP & CIO
|
|
Ron Jakosh, Controller
|
|
Randy McMillan
|
